Below,
we have put together a selection of the most frequently asked
questions, together with the appropriate replies.
1) What happens if the engineer is unable to repair my
computer / server?
In such a case, you are only
charged our standard call-out fee (£35ph).
2) Do you charge for travelling time?
We do not charge for travelling time - only the time spent by the engineer working on your computer is chargeable.
3) Are your engineers fully qualified?
Our engineers are highly experienced and fully qualified. They are carefully selected and have all spent many years working in the computer industry.
4) Is your work guaranteed?
Our work is fully guaranteed. All components are supplied new and covered by a full parts and labour warranty for a period of twelve months from the date of installation.
5 ) What are your charges?
We constantly review our charges to ensure they remain as competitive as possible. Please contact us for more details.
6) Can I limit the job to one hours' work?
You can choose to limit the booking to one hour and the engineer will do his very best to complete the work within the agreed time.
7) If the repair takes only forty minutes, will I have to pay for a full hour?
Our minimum charging period is one hour. If the repair is completed in less time than this, why not ask the engineer to stay for the remaining time to carry out a general PC health check or a virus scan.
8) Which methods of payment do you accept?
We accept payment by cheque or cash. Cheques can only be accepted if accompanied by a valid cheque guarantee card. A full receipt will be given.
9) Are there any current vacancies?
We are always pleased to receive applications from experienced engineers - please contact us for more details.
_____________________________________________________________
